Job Description

Restaurant Shift Leader

Reports to: Restaurant General Manager

The Shift Leader oversees all Restaurant activities during their shift, ensuring smooth store operations, exceptional guest service, and adherence to company standards. They interact with guests, supervise staff, handle cash management, and maintain cleanliness and safety. The Shift Leader works hands-on as needed, partners with the Management Team to execute the business plan, provides training to others, and resolves issues promptly while enforcing policies and procedures

Essential functions include, but are not limited to:  

• Demonstrates self-awareness and ability to motivate self and others. 
• Proactively seeks and accepts feedback. 
• Understands the impact of job responsibilities on Guests, Team, and Restaurant Operations. 
• Ensures adherence to brand standards for service, food quality, and safety. 
• Creates a supportive environment for team members to excel. 
• Interacts with guests and resolves concerns promptly and effectively. 
• Treats employees with respect and recognition. 
• Manages sales and labor tracking within Rackson systems. 
• Ensures cash handling procedures are followed by others. 
• Adheres to food and cash control guidelines.
• Maintains cleanliness, maintenance, and service standards to uphold brand image. 
• Plans and executes shift operations efficiently. 
• Follows company guidelines for cost control and resource utilization. 
• Leads with empathy, fairness, and a focus on teamwork. 
• Identifies and develops talent for future roles. 
• Applies financial understanding to improve business decisions. 
• Manages shift activities for operational excellence. 
• Ensures compliance with labor laws and regulations.
• Supports the success of the business hands-on as needed, whether by preparing food, serving guests, cleaning the store, or other duties. 
• Other duties as assigned.

  What Will Make You Successful : 

• Must be at least 18 years of age.
• High school diploma or equivalent restaurant management experience.
• Previous fast food restaurant experience required. 
• Communication in English is required, Spanish comprehension helpful. Fundamental requirements include reading, writing, math, and computer/POS skills.
• Strong leadership skills, including leading by example and remaining calm and professional in challenging situations. 
• Ability to handle confidential information with discretion, looping in the right stakeholders for support when needed. 
• Willingness to learn all areas of restaurant operations & work multiple stations.  
• Ability to display positive attitude and a genuine desire to make others happy and serve one another.
• Ability to treat others with respect and care. 
• Strong communication skills, including verbal communication in Spanish and/or English.
• Self-motivated and action-oriented.
• Attitude that embraces learning. 
• Willing to admit when you made a mistake, take accountability, and fix the issue.  
• Prompt and regular attendance on assigned shifts - dependable and reliable.
• Must have reliable transportation to work and to company outside events / meetings.
• Must be available and willing to work a variety of days/times including weekends, evenings, and holidays. 
• Physical Requirements: Lift, move, carry, and stack cartons up to 50 pounds from various heights to/from shelves.  Stand for long periods of time. Frequently squat or stoop to reach items on low shelves or off the floor. Routinely reach overhead, forward, and underneath shelves, counter, tables, and kitchen equipment. Requires frequent motions of bending, wiping, sweeping, and mopping. Frequent exposure to fluctuating temperatures in areas such as cooler, freezer, and cooking sections of the restaurant. Hazards include, but not limited to, slipping, tripping, burns, cuts, abrasions, and falls. 
• Reasonable Accommodations: May be made to enable individuals with disabilities to perform the essential functions of the job. 

What You Can Expect from Us :

• Competitive salary and bonus program 
• 401(k) with company match 
• Medical, dental, vision Insurance 
• Paid time off 
• Ongoing career and leadership development 
• Scholarship opportunities 
• People-first culture 
• Authentic, values-based leadership

About the Company:  

Rackson is recognized as one of the top QSR operators in the US with a strong growth strategy and a commitment to values-based leadership. Putting people first is at the core of our company culture. Come be a part of our all-star team! 

Dave’s Hot Chicken isn’t just another chicken joint—it’s a movement. What started as a late-night pop-up in a Los Angeles parking lot has exploded into one of the fastest-growing restaurant brands in the country. Our menu is simple, but our flavors are bold. We serve up crave-worthy, Nashville-style hot chicken with attitude, energy, and a whole lot of spice.
Rackson Restaurants is on a mission too! After bringing the first Dave’s Hot Chicken locations to White Plains, NY, and launching the brand in Connecticut, we’re just getting started. With aggressive growth plans, we’re committed to opening multiple new locations every year, creating incredible opportunities for our team members. We move fast, have fun, and bring the heat in everything we do—whether it’s making the best hot chicken in town or building a work environment that’s exciting, supportive, and full of potential.
If you’re ready to BLOW SOME MINDS and turn up the HEAT on your career, Dave’s Hot Chicken is the place for you!

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