Job Description

POSITION SUMMARY: Handles all aspects of the daily operation. Maintains high level of guest experience. Assists the General Manager in handling all aspects of the restaurant operation to maintain and develop a high level of guest experience. All duties are to be performed in accordance with departmental policies, practices, and procedures.

 

ESSENTIAL DUTIES AND RESPONIBILTIES: (Other duties will be assigned as needed.) Must be willing and able to do the following:

• Supervise openings and closings of the restaurant.
• Conduct pre-shift meetings.
• Coordinate daily staffing and shift plans.
• Enforce adherence to standard operating procedures (SOPs) and completion of checklists prior to, during, and at the end of service. 
• Make daily menu changes in POS as necessary.
• Know how to use and troubleshoot systems and applications critical for effective operation of the garden. Such systems include, but are not limited to, AV, reservations/Resy, beer system, POS/Toast, phone system, etc.
• Maintain guest satisfaction during service periods and ensure positive feedback.
• Uphold a positive and happy environment and enable top performance.
• Maintain rapport with guests to build a positive reputation and return business.
• Perform ad-hoc tests of the staff to ensure superb product knowledge – food menus, beverage menus, steps of service, brand awareness, etc.
• Oversees training of new hires and reports to superiors on their successes and weaknesses.
• Ensure efficient use of the reservation system; currently Open Table.
• Assist with the execution of private events as may be needed.
• Be ready to perform miscellaneous restaurant duties as requested by superiors.

• Resolve guest complaints promptly and professionally.
• Monitor inventory levels and assist with ordering supplies.
• Support the General Manager with financial reporting, cost control, and labor management.
• Maintain a clean, organized, and welcoming environment for both staff and guests.
• Step in to cover shifts or assist during peak hours when needed

• Maintain active and valid ABCA Manager and Food Manager Licenses;
• This position is required to work at evening, night hours and weekends.

KNOWLEDGE, SKILLS AND ABILITIES

• Professional appearance and demeanor.
• Excellent customer service skills
• Effective English-language written and oral communication skills.
• Ability to identify and assess problems and situations, refer to applicable policies and guidelines, identify practical creative solutions, and recommend appropriate courses of action.
• Ability to lift and carry boxes weighing up to 50 pounds for distances of up to 50 feet and to manipulate them from heights, which may require the use of a foot-stool.

• Ability to lead by example and remain calm under pressure.
• Knowledge of POS systems, basic budgeting, and scheduling tools.

***DISCLAIMER:***
Failure to abide by these and any other conditions of employment of the company set forth elsewhere can subject an employee to disciplinary action up to and including termination.

The information contained herein is not intended to be an all-inclusive list of the duties and responsibilities of the job, nor are they intended to be an all-inclusive list of the skills and abilities required to do the job. Management may, at its discretion, assign or reassign duties and responsibilities to this job at any time.

Dacha is an Equal Opportunity Employer.

Job Tags

Full time, Shift work, Night shift, Weekend work, Afternoon shift,

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